Sheraton Universal

We were arriving at the hotel at 10 am after a 17 hour flight due to flight times, normal check in time is 3pm. I was expecting to have to leave our luggage and wait for the rooms to be available. I was really surprised and delighted at the effort made when we arrived to get us straight into our rooms. We had two rooms booked and at first he said we might be able to get one room for you, I said thats fantastic. After 5 more minutes we had two rooms available to go straight up to. !0 out of 10 for the reception staff in this hotel. They are exceptional.

l liked that it was close to Universal Studios/City and we could get the shuttle to and from the attraction every 15 minutes! The beds were very comfortable and the room was great! It's nice to be able to set your room temp at your preference. We did get into the jacuzzi and that was nice even though it was cold and windy. The pool was freezing but nice! I liked that restaurant is right there if you want something nice to eat. We tried it the first night we arrived. We had amazing service that night and their hostess & wait staff was very kind and attentive. The food was good but pricey and so were the drinks. We had a couple of drinks at the bar and those were really good too!

At first, I was kind of put-off with the directions from the Valet attendant that approach my vehicle when I asked where I can park to check-in. He asked if I was going to valet my car or self parking. I said I'm self-parking, and he just stated that I would park in the garage and bring all my items in. We had a lot of bags and just came from a long road trip and thought that was a bit much. Luckily one of the guys that handled the bags saw us walking up with some of our bags and offered to take them. He explained to us the process and took our bags, and made sure we were being taken care of by the front desk staff. The gentleman who checked me in was very informative, attentive, and just overall great. He discusses dining optons, bars, and mentions other areas of interest. I was really impressed with the rooms. It was clean and the decor was nice. The only thing was one of the wooden drawers, the middle drawer under the bench wasn't working. It looks like someone accidentally knocked it off its tracks so it wouldn't close properly and it was a challenge to open. I like how close the property was to Universal Studio. I wouldn't recommend walking there on a warm day. But walking to the Hotel from the park was a breeze. The California restaurant, the food there was delicious. The service there was excellent. Our waiter stayed on top of everything and made sure we had everything. Overall, it was a great experience for me and my daughter.

The room was clean and the bed was comfortable. The bathroom was well stocked with good soap, lotion and towels. When we arrived, there was an employee outside who asked if we needed help with our luggage and directed us on where to park which made it so much easier. The front desk was quick and efficient at getting us checked in and also very informative of the hotel and surrounding areas.

We were blessed to get a room and early access to the room really helped make our stay super wonderful. We had travelled a long way and being able to lay down and rest and then get a dip in the pool and hot tub was amazing. Jesus Corral was wonderful and helpful and courteous and kind. Just like all the employees we dealt with at the hotel.